Job Description

Admin and Casework Assistant – Irvine 

£18,898-£25,640 pro rata

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You’ll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

This role will be based in the constituency office 3 days a week, Tuesday to Thursday 9am to 5pm. Interviews will take place second week of April.  

Responsibilities

  • Carrying out general office administration and acting as front of office for enquiries.
  • Responding to all incoming correspondence while professionally managing each enquiry.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.
  • Maintaining office records and compliance with data protection.
  • Managing records.
  • Ensuring compliance with data protection legislation and GDPR requirements.
  • Ensuring administrative and secretarial support is provided.
  • Supporting with keeping casework up to date and assisting caseworkers
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent’s behalf with relevant bodies to resolve matters.

Requirements

  • Have excellent written, verbal and IT skills with accurate attention to detail.
  • Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
  • Be well organised with the ability to prioritise competing workloads.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.

Desirable

  • Knowledge of current Political scene, Scotland, Europe, UK.
  • Knowledge devolved/reserved competencies

Closing date: Friday 8 April 2022 

Please send CV and cover letter to Ruth.maguire.msp@parliament.scot